5 Behaviors®

Trust - Conflict - Commitment - Accountability - Results
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Rise Together

The Five Behaviors® is the only team development solution that empowers individuals through self-discovery and constructive behavioral modeling to rewrite the traditional rules of teamwork. The Five Behaviors® is the result of the partnership between Wiley Workplace Learning Solutions and best-selling author Patrick Lencioni. Our mission is to create a learning solution that improves team effectiveness and productivity through the understanding and application of The Five Behaviors®: Trust, Conflict, Commitment, Accountability, and Results. This unique learning experience helps individuals and teams build a strong work culture through communication and collaboration.


At the base of the pyramid is trust. Without trust on the team, very little progress can be made in gaining cohesiveness overall. Vulnerability-based trust (the ability to expose one’s weaknesses) is key to building the relationships required to be able to withstand and even benefit from both the routine and unique challenges every team faces.


DiSC Conflict is sometimes considered dangerous on a team because it can lead to hard feelings. However, if the team has relationship trust, members feel secure enough to be honest and courageous. If trust is truly in place, conflict is constructive. In fact, conflict is critical to ensuring that all points of view and aspects of issues have been discussed, understood, and taken into account. Teams without conflict tend to shut out valuable feedback which can lead to poor decision-making.


Gaining commitment from team members is not the same as getting consensus. According to Lencioni, reaching consensus means compromise, and compromise might not yield the best result. Commitment comes with clarity of purpose. Take a problem for which there are several ideas. With trust and appropriate conflict, the team chooses the idea they will pursue. Though only one idea is chosen, every member understands why that idea was selected and supports the idea—both inside the team and when communicating externally.


Accountability is typically the most difficult behavior for a team to master. Most will never get to the point where each team member routinely holds all other members accountable. Reaching and maintaining good scores in the previous steps will make accountability much easier. Accountability can become part of a team’s overall dynamic.

Learn the origin story of The
Five Behaviors®, explained by
its author and creator

Both programs ask participants to learn and apply new insights into people and teams. Everything DiSC® is more about understanding yourself and others. Both provide a common language for discussing differences and priorities. Five Behaviors® is more challenging in that it asks participants to take greater risks and look a little deeper into themselves and their motivations.

The Competitive Advantage

Teamwork is the ultimate competitive advantage because it is so powerful and so rare. A high-functioning team can achieve its potential, resulting in a healthier, more productive organization.


Achieving team objectives is why the team exists. If each prior behavior is functioning well, each member of the team is focused on achieving the team’s goal. The team goal becomes more important than any individual’s personal goal, and everyone feels rewarded by being part of the team result.

The Five Behaviors® that make a team cohesive are rarely mastered and as things change (members, leaders, goals, etc.) the team will move through the different behaviors. Often, change will require the team to start over having to rebuild trust, thus working through each behavior again.

Many teams have read about Lencioni’s model and Five Behaviors® of a Cohesive Team helps teams apply that model to their specific team or teams. A cohesive team not only accomplishes more for the organization, but is more fun to be a part of. The work to build the most cohesive team possible is well worth the effort.